FREQUENTLY ASKED QUESTIONS

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Click on the question to see the answer.

 
Exchanges
  • How much time do I have for exchanging my goods?

  • Do I need to pay for the return of my goods when exchanging an item?

  • I would like to exchange some of my goods, what should I do? How do I get the return label for a free return?

  • Can I exchange products of a different type or price?

  • I have sent my goods back to be exchanged, will I have to pay for the shipment of the new goods?

  • I'm residing outside of the EU, can I exchange my goods?

  • Can I exchange goods during the sales period?

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Return & Refund
 
  • Do I need to pay for the return of my goods if I'd like a refund?

  • I would like to return my goods and get a refund, what should I do?

  • I have sent my goods back, when can I expect my refund?

  • I'm residing outside of the EU, can I return my goods and ask for a refund?

  • Can I return goods during the sales period and ask for a refund?

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Shipping
 
  • My country is not in your list of shipping countries, can Allan K still ship to me?

  • I'm residing outside of the EU, what about import taxes to my country?

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Customer Service & Privacy
  • How and when can I reach Allan K's Customer Service?

  • What's Allan K's Privacy Policy?​

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